Contractor, IT Support

Stellenbeschreibung

Job description
About Us
Stellar Virtual is a dynamic and rapidly growing Texas-based virtual company in an emerging space of innovation in education. Our mission is empowering families and unleashing potential. We serve parents of K-12 students who are unhappy with their current school or need an at-home/flexible learning environment. We offer tailored teaching we call You Be You! that enhances the strengths of each unique student. Our School of One approach ensures that we are responsive and build relationships so that our students and families receive the time and attention they need. We believe in Education with Destination and provide each child with foundational skills for future planning.

Our Promise
A high-quality virtual school empowering families with dedicated staff focused on student outcomes and an exceptional customer experience, our program will enable students to thrive and unleash their full potential.

Our Mission
Empowering Families. Unleashing Potential.

Our Culture & Values

Kids First, Always!
Our actions, decisions, and behaviors are always grounded by what is best for kids.
Respect
Assume positive intent with our students, families, and colleagues.
Create, Collaborate, and Communicate
Demonstrate the skills we want our students to learn.
Make Your Motion Matter
Prioritize, focus, and support company goals.
Go the Extra Mile
Customer Service is everyone’s job.

Technology Aspect
Stellar Virtual does not currently provide all employees or contractors with the necessary equipment (i.e., computers, internet service, telephone, home office setup, etc.) required for employment. Depending on your position, you may be assigned a company-issued device to use throughout your tenure of employment.

Scope of Work
Provide remote troubleshooting and technical support services for families, students, and employees, ensuring seamless operation and integration of various technology platforms. This role encompasses support across Help Desk operations, Chromebook management, inventory oversight, technical assistance, Google Workspace, Student Information System (SIS) administration, Learning Management System (LMS) administration, and system integrations.

Essential Position Functions

Remotely configure new Chromebooks with educational features for student use.

Manage inventory control and licensing of Chromebooks.
Diagnose and repair software or equipment issues for Chromebooks, PCs, and Macs using remote communication methods (email, chat, text, phone).
Respond to technical inquiries from school staff, parents, and students, providing guidance or referral as necessary.
On-board and off-board employees in corporate systems to maintain data integrity.
Maintain records of support requests, inventory, and other activities for documentation and audit purposes.
Research vendors and provide recommendations for equipment repairs and supply needs.
Coordinate the return of Chromebooks by issuing return labels.
Support and manage data integrations between internal and external systems, including CRM, SIS, and LMS.
Utilize Excel formulas and automation to assist departments with repetitive tasks and complex data problems.
Provide ongoing training and support to school staff on various platforms (e.g., Gmail, Google Drive, Google Sheets, Google Docs, YouTube).
Develop and deliver training materials to maximize the capabilities of staff within the organization’s technology framework.

Knowledge, Skills & Attributes

Proficiency in Excel, Google Workspace applications, and Admin Console.

Knowledge of current and legacy cloud-based operating systems and office software.
Competence in utilizing diagnostic tools and following predefined processes.
Attention to safety practices related to personal computer use.
Strong record-keeping and documentation skills.
Creative problem-solving abilities with a focus on providing excellent customer service.
Strong communication skills, both written and oral, with an emphasis on collaboration and teamwork.
Ability to work independently and as part of a team.
Familiarity with evolving online technologies that support a virtual work environment.

Education & Certification Requirements

A minimum of a high school diploma or equivalent.

Certifications in IT, Computer Diagnostics/Repair, and Network Diagnostics/Repair.

Contractor Details

Duration: Start date through June 30 of the following year.
Compensation: $15.00/Hour, Project-Based (Customer Service Only)
Hours: 15-20 per week; no more than 29 per week.
Reporting: The Independent Contractor will report to the Service Desk Manager.

Equal Employment (EEO) Statement
At Stellar Virtual, we embrace diversity and foster an inclusive and supportive work environment. We welcome applicants from all backgrounds and experiences. Stellar Virtual is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Stellar Virtual participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States without sponsorship.
The pay range for this role is:
15 – 16 USD per hour (Remote – United States)